Air Asia — your flight from mumbai to bali

Your flight from mumbai to bali took off yesterday ie on 26.11.2017 at 10.30 pm got stuck at kuala lampur due to volcanic eruption at bali. You took off from mumbai inpite of prior information of this volcanic irruption and put all passengers in inconvenience and dumped at kuala lampur at their mercy.
This is your gross negligence and put every one in trouble. Your ground staff is not operating. My daughter and her husband among the passengers stuck there.

Kindly update us your support, return arrangements and refund of bookings immediately.