Air India — air crew attitude

I flew from delhi to amritsar 5 am ai flight on jan 20 with my wife and 3 month old kid. After landing in amritsar i mistakenly took carry on baggage of flight attendant ahmad nishad and left mine in plane due to both bags being of same color and similar size. Additionally i had 2 more bags to care of due to my wife holding kid. My wife and kid were already sitting in the bus when i joined them after carrying 3 bags off the stairs with no offer of help from your crew. Then suddenly ahmad nishad came in bus and asked me very rudely and loudly “ yeah aapka bag hai". I looked at it and said oh i think i left mine in plane. He became more rude and took his bag while loudly saying other crew members that this guy took my bag and i caught him feeling me embarrassed. I had to get off the bus and it left without me with my wife and kid in it. Then i talked to ground staff member standing there who was equally rude with no manners asking me to go upstairs and get my bag. At that time i was very frustrated and asked him to arrange for my bag to be brought down ; mind you as that was last part of my almost 25 hours journey from canada. Then i complained about rude and arrogant behavior of ahmad and somehow your ground staff member justified it saying other people have stolen luggage before. Well that does not mean you have to treat everybody as thief…do you?. Very poor reasoning. Ahmad should have politely asked me about the bag confusion and i would have laughed it off since it was silly on my part.in fact he should have brought my bag from plane since i was the last passenger to de board or atleast helped me in getting 3 bags off the stairs. I am star alliance member who frequently travel air india but now i have to re consider my options. I sincerely want air india to take action against that rude ahmad but it should not result in termination as i will feel bad. An action which will make him feel responsible for passengers and not treat them as thieves. A good behavior is always needed from your staff as it makes or breaks any company’s reputation. I will wait for your reply on action taken or else i will have to escalate this to social media.