Air India — air india not giving refunds back

The ticket was cancelled promptly within 24 hours of booking by the air india customer support agent while on the call with me. He mentioned that the refund will be reflected within few days on my account. I have been calling the usa customer support number and already called 5-6 times already about this and sent multiple emails on [protected]@airindia.in about it with no response.

My credit card company is about to charge me interest on the amount and i mentioned this multiple times to the agents on the call with no help. They always say that our department is not responsible for this - which airline customer support cannot process refunds, especially when they cancelled the ticket?

Up until now, i have had good experience with air india, but going forward, i am not sure.

Please, please process my refund as soon as possible!