Air India — amount debited from my account for the seats that i did not travel.

Address:	Hyderabad, Andhra Pradesh, 500007
Website:	www.airindia.in

This is with reference to seat selection for multiple pnrs in air india. Despite selection and payment, the air india website failed to show the modified reservation. Also, my account had been debited with a total sum of inr1725. Live chat with an air india agent directed me to "[protected]@airindia.in" mail id. Also, she mentioned the error in transaction processing and asked me to do the selection again after 12 hrs. I tried booking seat under seat preference for 2 pnrs as follows

1) pnr no. - y2jz1
Web reference no. - aibe39155219
Date of travel - sunday |[protected]
Flight - ai50 | bom-hyd |
Seat selected - 4a, 4b, 3a
Amount paid - inr725
Transaction ref - lsbi[protected]igadidjxk2
Passenger names - sanjiv hajirnis, maya hajirnis, nikhil hajirnis

2) pnr no. - jg5ze
Web reference no. - aibe39155598
Date of travel - sunday |[protected]
Flight - ai50 | bom-hyd |
Seat selected - 3b, 3c
Amount paid - inr1000
Transaction ref[protected]
Passenger names - sudhakar ranalkar, sarojini ranalkar

I could not get the aforementioned seats. However, the said amount of inr1725/- was debited from my account as highlighted in yellow in attached account statement from which the amount was debited.

I did get the preferred seats for pnr jg5ze (Seats - 3e, 3f) but i had to do another transaction lsbi[protected]igadihkwj8 as highlighted in red in the attached bank statement.

Kindly arrange for the refund and pfa all boarding passes, bank account statement and airindia receipts for the transactions.