Air India — bon credit of refund amount

Sir, i had booked a flight ticket from srinagar to delhi and from delhi to thiruvananthapuram vide pnr no. Y7jgq for 16 jan 19. Due to bad weather the flight was cancelled and i approached the booking counter for refund. After all the formalities, staff at the srinagar airport informed me that the amount will be credited into my account within two to three working days, but the amount has not been credited into my account till date. To my e mail queries/complaints at they are not responding. Hence you are requested to direct the concerned for crediting the refund amount into my account at the earliest please.
With warm regards
Yours sincerely.