Air India — book open return ticket - international

Address:New Delhi, Delhi, 110015
Website:airindia.in

I booked my tickets from jfk (New york) to delhi - return ticket.
When i departed from jfk and landed in delhi, they lost my baggage.
After three hours at airport and multiple follow ups, i got my baggage after 2 days, when i asked what is your policy for inconvenience, their answer was you should be happy you still got it back.
Now, i cancelled my return ticket three days prior to return date and asked for open ticket reservation for return owing to some private matter.
I called today to book my return ticket and they said their system is down to check whether i was no show or not, so they cannot check it and hence they will not book it.
When i asked for timeline for when to book or how to book, they said they dont know and asked me to visit their center in delhi which is 25km away from my house.
When i asked for seaking to manager or compalint box, the guy refused to give me his email id or complaint number.
Person was very rude and arrogant in dont come to us - tasleem ansari - he didnt gave his proper name - this is all i could heard.
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