Air India — broken business class seat

Address:

Air India, Mumbai Delhi, 110077

On aug 18, 2019, my wife and i flew ai 335 bangkok to new delhi. The flight was an hour delayed. So, it left about 22:30. After a week-long seminar, i was looking forward to getting some sleep hours in as the arrival was approx 02:00 early in the morning and i had to report back to work the next day. I was a little surprised and disappointed that there was no entertainment system on board at all, considering we were flying business class. But my disappointment turned to shock as i proceeded to recline my chair. I noticed a white tape stuck over a hole, where a button should have been. Complaining to the steward got me an apology only!!! I believe under no circumstance can an airline deliberately offer a passenger a broken seat, regardless of the class of travel. This is outright fraud if you have not taken the consent of the passenger first. Secondly, since there was no entertainment system onboard, passengers are expected to quietly sleep the distance (Which all passengers around me dutifully did), so sitting upright under such conditions is outright torture. My wife did not sleep well as well as i kept falling on to her in my state of extreme exhaustion-induced snatches of sleep. The airline owes us both an apology, a full refund and then some if they would like to preserve a faithful frequent flying passenger of the last 25 years.