Air India — broken / malfunctioning business class seat on air india flight from delhi to chicago

Address:

60172

I bought an expensive business class international ticket for air india flight ai-127 from new delhi to chicago on aug 21st, 2018. Despite paying such an hefty price for the business class ticket, my journey was a disaster. The seat number 9f was broken. I could not recline the seat at all. All the buttons for raising legs or to recline the seat were broken. Some metal rod kept poking my back all through the journey and now i am suffering from a terrible back pain.

I called the cabin manager but all he kept repeating was "unfortunately we cannot do any thing about it. Please file a compliant with air india when you get to chicago". I asked him to make a report about this so i can send it to air india customer service and he refused to give a written report. He said we are filing a report but it is confidential and they cannot give me a copy. They did nothing to compensate for this discomfort.

I want air india to compensate me for this. They should be checking the seats that they are functional. After all, they are charging an arm and a leg for business class.