Air India — business class

Address:

New Delhi, Delhi

Dear customer service,

I traveled to new delhi on air india flight ai333 from bangkok to new delhi on 15th march 2019. As i was keen to experience the maharaja service, i opted for business class tickets to fully get the most out of your state-of-the-art 787 dreamliner experience that your team has always been promised its technological marvel. I was happily to be seated on 1a along with my mother ramanjit kaur on 1b.

Well lets just say for me it turned out to be 'maharona' kind of experience. Why?

The only thing that i looked forward to experiencing was your much hyped in-flight entertainment which, turns out, didn't work the entire 4.40hrs journey, leaving me an everlasting impression of being fully taken for granted as a passenger who paid substantially more to get a flawless service. Admitted that in flight entertainment isn't the only but it is an integral part of a 4.5 hrs flight where a regular flyer looks forward to, especially from india's national carrier.

By the way, before you generalize this let me also say that economy class had no such complaint.

The crew, as much as they were cordial and attentive, did try to get me to sit in any 10-12 business class vacant seats which i was happy to switch. But guess what, i was in for another surprise, none of them worked!

After countless reboots, shortly after take off, the cabin crew finally gave up. I was told that only in a couple of seats, again according to the cabin crew, did the screens work but sadly they were all occupied. So is this my luck or my fault? Ofcourse its the carrier that has to be blamed.

Apologies galore, noting it down in the cabin log, and handing me a suggestion card to write my complaint are the only things all i will take back from this horrible dream (Liner).

So what do i want? I need the airlines formal apology to me and my mother along with full compensation of the airfare we paid. It relatively a very small price for such a blunder that could've costed you more dearly had it occurred elsewhere in the world.

As a star alliance member, i could've taken any other airline under the flyer programme umbrella. Regretful as i am now, i wish i did.

Several pictures and video logs can ensure you that i have all the proof to make this go socially viral should this issue go down the drain and not be treated seriously.

Show some 'maharaja' heart if you've got one, team air india.

Viroon madan