Air India — Business class seats not operational -3

Address:

B 61 Sector 65 noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

We are respectable citizens and tax payers of country. I'm frequent flyer of Air india business from past 18 years. i usually fly to US sectors every 3 months from past 18 years and never had any major complaints.But this time travelling with my family on 13th november JFK-DEL sector on flight no AI 102, out of 4 seats 3 seats were not operational and air india staff didnt actually bothered to repair prior to departure. As you know flight hourys normally are 14-15 hours and in such long duration of flight one needs a flat bed . My wife is a patient of back pain and because of this her pain got aggravated during flight.

I'm attaching video also of non operational seats .Also for proof, there is cabin supervisor report which shows that buisness class seats were not working. I'm fed up of calling air india customer care as they dont care.SO SIR I'M MAILING YOU FOR HELP AS I WANT MY SEATS REFUND FOR AIR INDIA NEGLIGENCE AS IVE PAID FULL BUSINESS CLASS AMOUNT AND I DIDNT GOT THE SERVICES. MY TICKET DETAILS ARE AS FOLLOWS-

PASSENGER NAME- 1- [removed] 2-[removed] 3- [removed].4- [removed]
MAHARAJAH CLUB ID[protected]

ticket nos- 1- e-Ticket Number:[protected] [removed]
Booking Reference: L9Z9NC, Airline: AI/H3SNQ

2- E-Ticket Numbers
e-Ticket Number:[protected]

Booking Reference: O8JJWY, Airline: AI/J0X2F [removed]

3- E-Ticket Numbers
e-Ticket Number:[protected]

Booking Reference: O8JJWY, Airline: AI/J0X2F [removed]

4- E-Ticket Numbers
e-Ticket Number:[protected]

Booking Reference: O8JJWY, Airline: AI/J0X2F [removed]

KINDLY REFUND 3 TICKETS AMOUNT

cabin supervisor name- naresh kumar bose .