Air India — claim for charges towards excess baggage.

Address:

Rajkot, Gujarat, 360007

To
Manager customer service
Air india.

Sub : claim for charges towards excess baggage.
Ref : ticket no : 098-[protected]

Dear sir / madam

Greetings!

This is to bring to your kind notice that on december 04, 2017, i travelled on flight no ai 656 from mumbai to rajkot and while check in my two baggage which was weighed around 25 kgs. Being a heart patient i came to mumbai for medical check up and i requested the front desk officer that it will be difficult for me to carry the hand bag so if it is possible to keep along with my above two baggage. She replied there is no issue and on the spot gave me the tag. Later after the process of check-in and before issuing the boarding pass, she told me to pay rs.4200/- i narrated my whole story and the reason of my travel and even told her that i don’t require to pay but she was insisting me to pay. Alternatively i told that i will carry my hand bag to which she replied that it has already been send to baggage loading counter and hence it cannot be recollected and if i fail to pay the charges then boarding pass wont be issued. Then again i went to front desk officer and by mean time she has left for the day. Later nobody was ready to listen my plea and as having no option i reluctantly paid the charges through my credit card.

Earlier the as per thumb rule, maximum airline can charge 1% of air ticket towards excess baggage charges and now were in the world it is charged more than 1% of fare. We have lodged the complaint in your vigilance department.

With regards

Chandrakant koticha