Air India — compensation for delay in baggage

Address:New Delhi, Delhi, 110017

I randhir sahay along with vandana sahay, harish sahay & srishti sahay were booked in flight ai103 from delhi to iad on 23 june 2019 and on return flight ai104 on 5th july from iad to del vide booking reference number vk8rb4. During my journey i have faced several problems and i would like air india to compensate for the same. The details are as under:

(1) ai103 departed on 23rd june, 2019 and reached at iad without my bags. I was in usa to attend an engagement ceremony in usa and so i had to make urgent purchase of clothes and shoes. At the airport, i met mr kohli and mr jacob regarding loss of baggage. They told that we will be paid 75 dollar each for non-arrival of bags. However the same was not given. I also wrote several mails to mr. Jackob and mr. Kholi but no response was given by air india. Our luggage’s was delivered on 26th june, 2019. We had to purchase essential items and clothes costing $ 852.40. The same should be refunded.

(2) our return flight was scheduled at 5.20 p. M. On 5th july, 2019 from iad but it left at 9.30 p. M. For which no prior information was given to us. I purchased three bottle liquor and chocolate from the duty free shop at dulles assuming that it is a direct flight but our flight was diverted to birmingham. Initially it was told that only crew members will change at birmingham but on landing at dulles we were asked to de-board and go through fresh security check. During security check, the liquor was confiscated by security people at birmingham. The value of confiscated liquor was $172. So air india should compensate me for the loss.

(3) i had booked for direct flight from iad to del and had paid higher ticket cost but our plane was landed at birmingham for more than four hours, so i did not get the benefit for the price that i have paid so the difference of fair for direct flight and one stop flight for four people should be refunded.
(4) mr jacob and mr kohli are posted in washington to take care of work of air india. But they offered no help. They did not even bother to reply to my mails. The phone number given was also not replied to. A formal complaint may be lodged against them.
(5) i have written several mails to air india but have got no response from them.
An early reply will be highly appreciated.
Thank you,
Randhir sahay
[protected]@hotmail.com
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