[Resolved] Air India — Compensation for misplacing our baggage

 
1 Review
Bangalore South, Karnataka, India
 apakalak
I was traveling in ai 088 on
7th aug 2016 along with my husband (ashwin karnik) and 2 of our check-in baggage
Were not received at bangalore. we filled the 'property irregularity
Report' (attaching the copy)
We were told that air india would contact us back next day and it'll be
Delivered at the earliest.
But the fact is that we ourselves had to call up air india customer care
([protected] / [protected]) at 11 am next day. we were informed that the
Baggage will be delivered within 4pm. we waited patiently till 5.30 pm, but
For no use.
Then after we have called up your customer care guys 6 times and they asked
Us to follow up with sindhu cargo services ([protected]) and its manager
([protected]). i had to call sindhu services couple of times. but the response
I get there each time is of no use. finally we got our baggage at 11.45 pm in the night of monday.
24 hours had already passed by then. we asked your call centre guys to escalate the case,
But they would just put the receiver down without answering.

We need a compensation for all the inconvenience that was caused
W. r. t our missing baggage, as some of our important stuffs were
Inaccessible during this time. also its not the passenger's responsibility
To follow up with your cargo services for delivery of missing baggage. one
More concern is about the wrong information given by your call centre
Folks. i hope you can understand our situation and take necessary action.
Even the email id given on the receipt was not working.

Complaint is raised at air india customer care site. no response from there.
Complaint marked as Resolved Aug 31, 2016
We got assured compensation from Air India.

Complaint Status


[Aug 18, 2016] Air India customer support has been notified about the posted complaint.
Updated by apakalak, Aug 18, 2016
We have been assured of compensation from Air India by next week. Need to wait.
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    Air India - Compensation for misplacing our baggage