[Resolved] Air India — Compensation for misplacing our baggage | |||
I was traveling in ai 088 on 7th aug 2016 along with my husband (ashwin karnik) and 2 of our check-in baggage Were not received at bangalore. we filled the 'property irregularity Report' (attaching the copy) We were told that air india would contact us back next day and it'll be Delivered at the earliest. But the fact is that we ourselves had to call up air india customer care ([protected] / [protected]) at 11 am next day. we were informed that the Baggage will be delivered within 4pm. we waited patiently till 5.30 pm, but For no use. Then after we have called up your customer care guys 6 times and they asked Us to follow up with sindhu cargo services ([protected]) and its manager ([protected]). i had to call sindhu services couple of times. but the response I get there each time is of no use. finally we got our baggage at 11.45 pm in the night of monday. 24 hours had already passed by then. we asked your call centre guys to escalate the case, But they would just put the receiver down without answering. We need a compensation for all the inconvenience that was caused W. r. t our missing baggage, as some of our important stuffs were Inaccessible during this time. also its not the passenger's responsibility To follow up with your cargo services for delivery of missing baggage. one More concern is about the wrong information given by your call centre Folks. i hope you can understand our situation and take necessary action. Even the email id given on the receipt was not working. Complaint is raised at air india customer care site. no response from there. Was this information helpful? | |||
Aug 31, 2016 Complaint marked as Resolved We got assured compensation from Air India. Air India customer support has been notified about the posted complaint. | |||
Add a Comment | |||
9%
Complaints
3151
Pending
0
Resolved
294
View all 3151 Air India reviews & complaints
+91 11 2462 4075 [Helpdesk]
+44 207 760 3290 [UK]
+49 69 1200 9821 [Germany]
Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
View all Air India contact information
Post your Comment