Air India — complaint (booking reference no (pnr): hjd37) - damaged checked in baggage received travelling by ai617 (mumbai to hyderabad)

Address:Hyderabad, Andhra Pradesh, 500072

# this complaint was already raised with lostfound. [protected]@aisats.in,
Hyd. [protected]@airindia.in but no response yet #

Dear air india,

I want to bring your notice to the unfortunate incident happened with me and the mental harassment i had to go through on 2nd oct 2018 travelling by air india ai617 from mumbai to hyderabad.

At mumbai terminal 2 air india counter, i checked in my baggage (Slip number ai864823, [protected]). When i collected my bag at hyderabad airport belt number 2, i was shocked and disappointed to see that it was damaged very badly. Immediately i reported at the hyderabad airport designated air india counter who deals with damaged and lost baggage. I explained them the incident completely and shown them the damaged checked in bag. Though they agreed that this is the mistake happened from air india but did not provided me a solution towards replacement of my damage. When i requested them to provide me a complaint form they denied to take my written complaint though the complaint form was available with your ground staff.

Me and my family are frequent travelers by air india and hope our relationship will continue. With this trust i would like you to look into this matter as top priority and kindly provide me replacement of my bag (I purchased my bag at a cost of rs 5400/- few months back).

For your reference/evidence i can send the photographs taken at hyderabad airport air india counter displaying my damaged bag to your ground staff.

Ai staff i discussed at airport;
(1) p. Sravan (Employee id[protected]; designation: csla; aisats
(2) shravan kumar; designation: officer baggage


Looking forward in anticipation.

Regards,

Sachin pandey
Booking reference no (Pnr): hjd37 (Ai)
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I am a student of NIT Srinagar. But my home city is Jammu it is very difficult to travel to Jammu by road due to of landslide and according to our background we will not able to pay many airplane charges. I just suggest you for this please reduce this high charges acc. To income.

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