Air India — complaint of non-refund of cost of cancelled ticket

Dear sir,
I had cancelled an ltc ticket on 25 dec 2018 and a mail was sent to e-commerce of air india on 26 dec 2108; but the refund is not yet credited to my account even after the lapse of more than a month.
Initially i tried to cancel the ticket on line through the official website of air india. But the site was showing a cancellation charge of rs.5000/- whereas the ticket was an ltc ticket where cancellation charges was zero. Hence i have cancelled the ticket telephonically.
I had again written to e-commerce on 02 jan, but no response.
Hence i have sent a mail to delhi corporate office of air india on 03 jan 2019.in turn corporate office, on 03 jan itself, directed e-commerce to refund the cost of cancelled ticket.
As there was no any result upto 16 jan, i had again sent a mail to delhi corporate office, wherein i got a mail from e-commerce on 18 jan that "the refund was processed on 07 jan and requested to allow 7-8 working days for the refund". Here it is pertinent to mention that 24 days has already elapsed since my approach to e-commerce.
Any how, since the refund was not effected after 12 days, i had again sent a mail to e-commerce with copy to corporate office on 01 feb 2019.
Now the both the offices of air india is keeping a silence and the refund is not yet effected.
Hence it is requested to accord necessary action to credit the refund to my account from which the ticket has been purchased and oblige.
Details of ticket are as under:-
Flt no. Ai 728/9505
Sector guwahati-bengaluru-kochi.
Date 31 dec/01 jan
Pnr hy8m4
Ticket no.[protected]
Class of booking ltc (H, h)
Name kuttappuram kochunny raveendrababu
Date of cancellation 25 dec 2018.

Sincerely yours
-sd-
(Raveendrababu)

Mails exchanged are pasted below for your perusal please.
Refund of cancelled ticket
Inbox
X

Raveendrababu kochunny
Attachments
Jan 2, 2019, 12:26 pm
To hk

Dear sir,
I had cancelled an ltc ticket on 26 dec 2018 telephonically through telephone number [protected].
I had sent two mails also requesting refund of cancelled ticket to this email id, but it is disgusting to notify that the refund is awaited even after a lapse of a week.
I am forwarding the details of cancelled ticket once more.
Pl take a note that, if the refund is not effected within 24 hrs on receipt of this mail, i perforce assume that i am free to move legally and through social media against air india and airindia shall be held responsible for all related expenses and damages thereof.
Details are
Booking ref aibe 45709136
Pnr hy8m4
Ticket no[protected]
Name raveendrababu kuttappuram kochunny
Date of travel 31 dec/ 01 jan
Date of cancellation 26 dec 2018
Type of ticket h, h class ltc
Flt no ai 728 / 9505
Sector guwahati - bengaluru - kochi
Ac to which credit reqd sbi credit card [protected]
Regards
Sincerely yours

Attachments area

Raveendrababu kochunny
Attachments
Jan 3, 2019, 10:46 am
To corporate. Delnr

Dear sir,
I had been contacting your ecommerce section from 26 dec for the refund; but my waiting is all in vein.
Pl do the needful for the refund of cancelled ticket without any further delay and confirm.
You may please call back at [protected] or [protected] if any details are required.
Sincerely yours

Attachments area

Corporate delnr
Jan 3, 2019, 11:17 am
To ecommerce, me

Dear team e commerce,

Kindly see t/m and action. Please connect with mr raveendrababu for any clarification.
—
Thanks & regards,
Manisha misra
Corporate help desk nr
Sales & marketing,
Air india,
New delhi.

— original message —
From: raveendrababu kochunny

Raveendrababu kochunny
Jan 16, 2019, 8:00 pm
To corporate

Dear sir/madam,
I regret to notify that the refund of the ticket cancelled on 25 dec 2018 has not yet been credited to my account despite of a lapse of 22 days and a lapse of 13 days from my approach to you and thence forth your intetvention.
Here i would also like to notify you that i have initially writen to ecommerce on 26 dec itself.
Reason for this abnormal delay in refund of the cancelled ticket is neither understood nor appreciated.
An earliest action is once again requested from the refund of cancelled ticket.
I would also request a line of response from your office regarding the reason for this abnormal and un-acceptable delay and what action is being initiated from your end against the defaulter.
Thanking you in anticipation.
Sincerely yours

Ecommerce
Jan 18, 2019, 7:32 pm
To me

Dear sir,

Refund processed on 07 jan 19.
An unprecedented huge volume of mails
Has created a backlog resulting in delay,
That is deeply regretted.

Please allow 7-8 working days for the refund
Amount to reflect in the debited account
Used for the transaction.

Thanking you,
Regards,
Ecommerce helpdesk/vjs.

From: raveendrababu kochunny
Date: jan 16, 2019 8:00:54 pm
Subject: re: refund of cancelled ticket
To: corporate delnr

Dear sir/madam,
I regret to notify that the refund of the ticket cancelled on 25 dec 2018 has not yet been credited to my account despite of a lapse of 22 days and a lapse of 13 days from my approach to you and thence forth your intetvention.
Here i would also like to notify you that i have initially writen to ecommerce on 26 dec itself.
Reason for this abnormal delay in refund of the cancelled ticket is neither understood nor appreciated.
An earliest action is once again requested from the refund of cancelled ticket.
I would also request a line of response from your office regarding the reason for this abnormal and un-acceptable delay and what action is being initiated from your end against the defaulter.
Thanking you in anticipation.
Sincerely yours
(Raveendrababu).

—

...

[message clipped] view entire message

Raveendrababu kochunny
Jan 30, 2019, 10:28 am (5 days ago)
To hk

Dear sir,
Please refer your mail of 18 jan wherein it was confirmed that the refund of cancelled tickets will be effected in 7-8 working days. Whereas it is not credited after a lapse of even 10 working days.
Kindly let me know the present staus of refund.
Also please take a note that the ticket was cancelled on 25 dec 2018 and i have sent mail to e-commerce on 26 dec itself. Hence more than a month has elapsed since then.
Regards
Sincerely yours

Raveendrababu kochunny
Feb 1, 2019, 1:58 pm (3 days ago)
To corporate, hk

Dear sir,
It is regretted to notify you that the refund is not done after a lapse of more than a month after the cancellation of the ticket and my writting to ecommerce and corporate office.
I would like to request you to let me know the reasons for this abnormal delay and how much more delay is anticipated.
A line of response is solicited.
Sincerely yours