[Resolved] Air India — Deficiency in service and harassment

1 Review
Mumbai, Maharashtra, India
We all have booked tickets separately for each person. Accidentally, ticket of Mr. Sonkar booked for different flight from air India website. So we requested Air India call centre to change the flight from 08.35 am to 06.15 am along with other family relatives. Which they accepted and rectified details internally and happily as there was ample tickets were available. At the time of change request call centre attendant clearly informed to us there won't be additional charges levied and all details are internally confirmed. As a proof they suggested to use attached copy of tickets to use which is generated through Air India website. That day happily we reached at Mumbai airport by 4.30 AM but at the time of check in Duty Officer Ms. Revathi misbehaved with us and said we have defrauded with Air India. She denied to give boarding pass to Mr. Sonkar on account of fraudulent transaction and said she has cancelled the ticket without assigning any reasons and flight of 6.15 was closed. Even we requested to assist us to catch at least our original flight of 8.35 which she again denied and said."Tum saala, BHAIYAAA log Air India ko barbaad kar dega...fraud karke..." Immediately, we spoke to call centre employee Mr. Peter Mondal for assistance and after around 1/2 hrs. He informed that he is not able to help us as Ms. Revathi is not listening him also and barred from to make any changes in system. He also suggested to make complaint on email ids- 1) call.[protected]@airindia.in, 2) call.[protected]@airindia.in, 3) [protected]@airindia.in to take the whole matter with concern authority to address it internally for refund and compensation. Internal investigation will be initiated against concern employees for harassment and misbehaviour. After exhausting with all, we again purchased ticket by making of Rs.10600/- cash at counter to catch up flight of 8.35am. We have made several complaints within AIR INDIA on 14/11/2015, 20/11/2015 and 03/12/2015 but no solution/ answer given to me. Even my ticket amount is also not refunded by them. This whole episode is shameful to Air India and for customer like us it's mental and monetary harassment. We now requesting to Police Officials to your good self for justice and proper investigation of any scam within AIRINDIA and against Ms. Revathi under atrocity act for misbehaviour and mental harassment inclusive o[censored]sage of abusive language/word. Under the present facts and circumstances stated above, it is, therefore requested you to register an FIR against above named person and associates of AIR INDIA under appropriate provisions for deficiency in service, harassment and Atrocity Act, for uses of abusive language/words.
Complaint marked as Resolved Dec 31, 2015
Air India has not resolved complaint but only replied that either it is not their fault or complaint is not lodged to correct department.
Now we are taking serious actions including defaming Air India on social media with #AirIndiaFraud

Complaint Status

[Dec 24, 2015] Air India customer support has been notified about the posted complaint.
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    Air India - Deficiency in service and harassment