Air India — delay in flight

Address:

Gaya, Bihar

I booked tickets of air india flight from gaya to delhi for my mom and dad.. On dated 27/08/2019
Boarding time of flight was around 12:05 a. M.

My concern is that they delayed flight by 5hours and taking no responsibility of their passenger
I came to the airport to drop my mom and dad and there i got the news that flight is dalay by 5hours
My dad is ill at that time i requested them to provide at least a rest room for my dad bt ther are just simply saying that they are not responsible for that

And they just left us their and don't help us in anyway
I cme to tha airport from 65kms away and i also have to back to my home and that's why i don't have any other choice so i left my mom and dad inside the airport

I just want to say they cheated us and they informed through message approx one nd half hour before the previous flight time through message

They don't taking responsibilities of their passenger.

I request consumer forum to take big action on them for being so irreresponsible with their passengers..