Air India — denied wheel chair assistance for mrs urmila singh travelling from ranchi - delhi - doha on 28.11.2019 under e ticket:[protected]pnr z5qne

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Hello, this brings huge shame to me that air india is ridiculously handling people with wheel chair assistance. If you can not manage persons with special needs already requested in the eticket, then what the hell you will do with normal people. This is absolutely uncalled for and needs immediate actions of the people involved.
My mother underwent knee surgeri and that was the reason for requesting wheel chair assistance during her flight from ranchi-delhi-doha. My father travelling along with my mom repeatedly kept on asking the cabin crews and airport staff in ai418 (Ranchi - delhi) and ai971 (Delhi - doha) but none of them bothered to support. Although wheel chair request was there in the eticket. It seems air india is not interested in these kinds of services and customer satisfaction. My mother waited for almost 40 minutes in doha airport but nobody came for support which is customers full right to get it. Since wheel chair assistance was already requested while buying tickets.
It seems air india is the worst service provider of airlines in the world wherein they sont bother about people who are requiring wheel chair assistance. Why air india is running the business with such crap cabin crew and airport staff. Its a shame on air india. Ps: plz stop all airlines services since you dont come up with satisfaction levels. Or change the entire staff to contractor staff then they will understand and something will go in their closed head. Kindly look into the matter and due to this now my mother is suffering from severe kne e pain due to air india unable to manage genuine cases.