Air India — excess baggage extra charge

Address:New Delhi, Delhi, 110030
Website:Air india

Iam a student iwas travelling from delhi to dimapur yesterday by a connecting flight where i had to change my flight in kolkata, i had excess baggage of 4 kgs and its 400rs per kilo. Whereas they charged me 3200each that was double.. I have never paid such high amount for 4 kilos in any other fligh before i tried to ask those employees they said that's how they charge for two flights but it was a connecting flight. And i never paid extra money for excess baggage. We're they fooling me or is that the right amount i had paid.? If that's how they charge i don't think ill ever travel by air india.
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PNR JQCLY booking was done on AI app. The money has been debited from my SBI account (Rs 58, 516.80) by online transaction. However the ticket has not been confirmed. I had called the help-desk several times & have emailed [protected]@airindia.in as well - however, I have not received any reply for 3 days.
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