Hello team,
I had cancelled my Air India ticket due to the COVID-19 issues and had applied for a refund for my air ticket four months ago, and I have not received it yet. I was told that the refund will be processed within 4 weeks and yet I have not received it even after 4 months. Despite my repeated attempts through emails and customer service calls to get the refund of the flight from Toronto to Bangalore dated 20th February 2021, the customer support or e-commerce Air India has failed in resolving the query. Each time I call the customer service department, they say they don't deal with refunds, and any information about refunds can be obtained by emailing the e-commerce team of Air India. I am extremely disappointed and frustrated with Air India. I have been dropping several emails, and yet I get no response from them. My request to you is to please help me in getting my refund from Air India as soon as possible. Thank you. Was this information helpful? | 
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