Air India Express — extra baggage allowance debited from my account, not returned yet.

swarnalathagopalsamy

from Hyderabad, Telangana

Address:

G1, RAJINI FLATS, 83/55 10TH AVENUE, ASHOK NAGAR, Chennai, Tamil Nadu, 600083

For the chennai to singapore flight departed on 04/03/2020, flight no: ix 688, confirmation number moiqeg. I have booked for my sister-in-law, i paid rs 2700 via online for extra baggage allowance. The amount has been debited from my account, but extra baggage has not been confirmed at the aie end and not reflected in the ticket also. On the departure date, we have been asked to pay rs 2700 for extra baggage as they told that the money debited will be returned to our account automatically in 1 or 2 days. Until now, the amount has not been returned. No one is picking calls. Sent 4-5 mails, only for the first mail, there was a reply that they would look into this, then no replies further.

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May 12, 2022

Updated by swarnalathagopalsamy Plesae look into this complaint to resolve it

May 17, 2022

Updated by swarnalathagopalsamy Why Air India is not looking into this. Why should I pay twice for a buggage, it has been two years, and they have not even responded at least even via mail. Air India Express will only be disreputed if this is how they deal with their customers.