| Address: | Dabolim AirPort Goa |
## Subject: Urgent Complaint Regarding Missing Passenger Name on Cleartrip Booking (Trip ID:[protected]
Dear Cleartrip,
I am writing to file a complaint regarding a recent booking I made through your platform on May 21st, 2024 (Trip ID:[protected]. The booking was a round-trip flight from Goa to Hyderabad for myself (Raghuvir Laxman Chary Nachinolkar) and my wife (Ritu Raghuvir Chary Nachinolkar).
During the booking process, I correctly entered all passenger details, including our full names. However, when prompted for an optional GST number, I entered my wife's GST number.
Unfortunately, upon receiving the tickets via email ([protected]@yahoo.com) and mobile ([protected]), I discovered that my name was missing from both the Alliance Air and Air India Express tickets.
Concerned about being denied entry at the airport, I immediately attempted to rectify the issue. I spent several hours from 9:30 PM until after midnight contacting Cleartrip's helpline and using the TIA online chatbot. Unfortunately, no assistance was provided despite explaining the seriousness of the situation and the fact that my name omission would prevent me from boarding.
Furthermore, there are no Clear trip, Alliance Air, or Air India Express offices in Goa to address this issue in person.
Desperate for a solution, I travelled 40 km on a scooter in the sweltering heat to the Dabolim Goa Airport. While I found an Air India office, the staff was unhelpful. They directed me between two counters, claiming Alliance Air doesn't have a dedicated counter. Ultimately, they advised me to cancel and rebook a new ticket online, which resulted in an additional cost of Rs. 7, 500 for my ticket alone.
To summarize, a bug in the Cleartrip app/web page seems to have automatically linked the optional GST number to passenger names, leading to this situation. This resulted in a financial loss of Rs. 7, 500 along with considerable mental stress and wasted time.
I kindly request your immediate attention to this matter. I expect a full refund of the additional Rs. 7, 500 incurred due to the error caused by the Cleartrip app. Additionally, I would appreciate compensation for the inconvenience and wasted time I experienced.
I have attached copies of the booking confirmation email, tickets with the missing name, and any other relevant documentation for your reference.
Thank you for your time and prompt attention to this urgent matter.
Sincerely,
Raghuvir Laxman Chary Nachinolkar
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