Air India Express — Technical glitch from air India side

Address:	Mumbai City, Maharashtra
Website:	Www.goibibo.com

Hi I booked air India flight through goibibo.com on 3 Feb for Dubai to Mumbai route ..when finishing payment I saw on screen it showed Mumbai to Dubai and I immediately called goibibo and airindia express.. Within 5 mins...but what I found after talking to air India call center is horrible... they didn't even tried to resolve issue or understand it was technical glitch .the lady on phone was persistent that our system will nt accept changes and you have to pay cancellation charges which equal to half of ticket... I found very unsymepahtic and rude people... The lady on phone did nt even tried to talk to anyone regarding solution and asked me to go to nariman point office but cannot gurranty anything will happen... I felt it was shocking and frustrating.. Neither they resolved my issue ...nor they have any customer responsibility...