Air India — Harassment from air india

Hello,

This is with the reference of air india flight number - AI 689 from dehradun to Mumbai on 23rd March, 2022. This flight was canceled by the airline after 6 hours o[censored]s waiting Firstly in the airport for 4 hours then in the aircraft for 1 and half hour, after that the air india crew told us that the aircraft is facing technical issue which cannot be resolved so the fight is canceled and took our boarding passes and told us that we will get the full refund. They did not give us any supporting document to show that we will get the full refund and the ticket is canceled and we also have to board another flight as we were in a hurry to catch another flight which we and many other passengers booked instantly as we have to reach Mumbai at the earliest as we have booked the cruise from Mumbai.
Now after more than 2 months of continously trying with the airline and the agency which is goibibo who is also trying really hard with air india to help us for the refund, we are getting the same answer and that is we were no show on the day and cannot get the refund.

After 2 months of continuous hassarment on phone more than 100 hours of call and more than 50 mails, I am begging u to let us know how can we prove u guys that your aircraft on that date has not took off from the airport and was canceled. U can check the CC TV footage from the airport and check each and everything from our presence while waiting to while boarding the aircraft and the deboarding it .

How can u tell the agency goibibo each and every time that the passengers were no show and cannot get the refund.

Can't u just check that us aircraft has departed on a date or not, it's very easy thing to do I think. And when the flight is canceled by u, are we not supposed to get the full refund.

And why can't u resolve our problems, u always reply that agency will contact us for refund. Why can't I as a customer not ask u for my refund.

Please let me know what shall I do to get my hard earned money back

PNR- YPY7T
E-TICKET NO- 098-[protected]
Passengers-
Sarthak Arora
Swati khokhar
Ivaan arora
Flight- AI 689
Date-23 March, 2022

Thanks
Sarthak arora