Air India — irresponsible and callous behaviour of ground staff of air india

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New Delhi, Delhi, 110018

Dear Sir/Madam,

Thank you for contacting Air India.

We sincerely apologize for the inconvenience caused to you.

We understand your concern.

Please be informed that we have forwarded the request to the concerned department for the best possible resolution.

For any other

Its been over 2 months now but neither Air India nor the airport authorities or the duty manager at the airport have responded or tried to help me with my complaint.I have sent many e-mails but its falling on deaf ears of Air India

Mrs. Sudershan Kumari ticket no.[protected] flight no. AI 308 April 13, 2018.

The 85 year old passenger required wheel chair assistance. On reaching the airport the ticket was shown to the staff sitting at the Air India open counter at Gate no 1. The gentleman glanced at the ticket and checked something on his system and said the flight is at 13.15. He arranged for a wheelchair and the passenger was at the security check counter. The assistant whiled away and spent time doing odd little things and helping others getting their baggage weighed while my aunt sat and watched him. I was waiting outside just to make sure she completes her security check and once she is through I will leave the airport as I had an urgent meeting at 13.30 pm.

After some time I saw the assistant move here and there and I saw him moving to the boarding lounge. I was happy that she has completed the first step and I was free to go. My sixth sense stopped me and I decided to wait for 5 more minutes before leaving that place. As I was about to move I saw the assistant coming out lazily as if enjoying the stroll.

I thought they have come to say bye for the last time. I waved at them. The porter seemed very calm, casual and normal as if nothing had happened. He informed me that My aunt was unable to board the flight as they have closed the flight this he informed me around 11.50 am. An hour after having waited at the security counter.
I rushed to counter 1 and pleaded with folded hands for help. They asked me the passengers name a hundred times and checking their system again and again before saying they can not do anything.

The staff there had NO KNOWELDGE about the fact that the flight was delayed by 1 hour. I told them that my aunt was at checkin counter well before time and that we are not at fault but they paid no attention. I kept telling them that the flight has been delayed but they woudnt listen.
The porters out there were after me for getting a new ticket booked. They took me to Akbar travels etc etc for a new booking but no one extended any help in boarding the flight. It took my aunt good 45 minutes to come out of the paasenger lounge. She was being taken to places for no reason on a wheelchair. I call thIs HARRASSMENT. What is MAY I HELP U COUNTER FOR?

I suggest a scrutiny of the CCTV footage so that you get a clear picture.

I request that I be paid for the loss I had to bear because of sheer negligence of Air India staff. She missed the connecting flight too.

What did the man check in his system?
He just fooled me that he has seen the ticket. He never read the destination name or fliggt number How can the porters be so irresponsible when they are assigned an important task. He never bothered to check the ticket for destination or flight number. IGI being a silent airport my aunt never realised that she is missing her flight. She is used to namrs being announced if a passenger has missed the boarding .

She comes to India nearly every year and she hasn't been able to get over the shock of having missed the flight that too when she spent good 50- 60 minutes at the security check. The trauma she went through while at the airport just because she is not that able to take care of herself.

Please look into the matter and refund the amount asap.