Air India — Lost baggage and overbooking

Address:	753002
Website:	airindia.com

Dear Air India team

What a horror it has been for me and my family to travel with Air India. From double charging of my flight to lost baggage.

I am sure the bereaucratic system this mailbox has you will expect me a 59 year old not so tech savy passenger to type in a detailed complain with a series of back ups and ticket number dates etc. Guilty of making biase towards a desi airline that serves Indian vegetarian food I will take the harrasment of writing this email with a pinch of salt as i have been taking the whole series of your harrasment for the past two days.

Passenger Name: Shyam Sunder Moda
Ticket No. _[protected]

Double Charge of Ticket:

I was booked on the Ticket No.[protected] on a return trip from BBI- DEL- JFK- Boston.(Detailed Itinerary Attached as "Original Itinerary"). However the flight from BBI to Del on 15th Jan AI174 was delayed and I missed the connecting flight to JFK at new delhi. Instead I were rescheduled to a different flight to arrive at Boston via London Heathrow by the AirIndia Delhi Counter, and the new ticket number issued to me was[protected].( Attached- "Revised Itinerary") In the new ticket so issued your staff did not cover the return leg of Boston to JFK with Delta.

For which I was required by Delta Airlines to buy a new ticket ( Numbered[protected] for USD 263 to reach JFK in time to catch my flight to New Delhi. ( Attached payment made to Delta and the Ticket bought - "Delta Bill")

I tried reaching the air India counter multiple times in Boston before buying the ticket but the staff refused to help. Upon our arrival in Delhi we contacted the air India service counter again and they confirmed this to be a mistake from Air India. We lodged a Manual Complaint at the register the acknowledgement no. being - 002539. ( Attached as -

"Complain Acknowledgement")

Lost Baggage:

After a marvellous series of your hospitality of bad behavior, flight delays, double payments i finally thought will reach home and get some sleep. And to my amusement now you misplaced two of my bags which I was promised a status update through a call back. I am waiting on both my bags and your call back after 36 hours of landing.
File Reference No.- BBIAI 11382

I will appreciate a time out. And a refund of a ticket we already paid for, my baggage and a call back.

Thanks
Shyam Sunder Moda
[protected]