Air India — lost my connectivity flight due to delay of air india flight

I was having flight from Chennai[MAA] to Delhi[DEL] on 31st May 2019 by Flight 539 @ 17:00hrs and connecting flight to Tehran by Mahan Air on 1st June 2019 @ 02:40hrs. The AI 539 got too much delay and finally it took off @ 22:45hrs [Delayed by 05 hrs 45Mins] and i informed Air India Manager Mrs. GokulaLaskhmi @ Chennai Airport about my connectivity flight and she was promising me to catch the connectivity flight. The flight landed @ Delhi @ 01:45hrs on 1st June 2019 and None of the airport staff is helping me to catch the flight at the end i missed that flight. AI stuff just gave me a delay letter which is not useful to me And i had spend £408.84 to purchase the another ticket from Ukraine International Airline. I would like to know
- why none of the AI staff is not supporting me @ Delhi to catch the flight?
- How AI staff, how she is promising me to catch the Mahan Air? even i told, if its not possible to catch the flight @ Delhi, please take back my luggage @ chennai Airport itself. i could find other way or stay in Chennai itself.?
- I lost one whole day salary + travel pain + return ticket @ Mahan air + extra payment o[censored]kraine Airline.

Kindly support to repay my concerns. Thanks
+3 photos
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3150
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information