Air India — missed flight al9627

Address:

14 Abhilasha apartment new palasia indore, Indore, Madhya Pradesh, 452001

As that was mention in air india mail to me that flight no ai9627 was depart from indore to gwalior at 3pm on 16 aug 2019 and my wife neetu verma check in to airport on 2 pm exactly (I attached uber taxi ride details scren short with this mail) hardly takes 2-3min from there she stand up in queue but after 15min when she reach to the ticket counter person says sorry mam i cant gave you ticket because you are late no tell me accounting to your rule she came before depart time that is 45min. She was late because she is pregnant and giving birth a baby with in 4-5 days n before going for admitted in gwalior hospital she just consult with family doctor.
She try to convence at ticket counter but the person seated over there is rude dont even leasing to my wife she also said please talk to my doctor about this issue but he said please go from here i cant help you... (I also attached video of that person with the mail) this kind of services provided by air india i really shamed with this kind of behavior there is no humanity over there even there is no women staff there so that they can understood.