Air India — Non veg food marked as veg food served by air india

Address:

Vadodara, Gujarat, 390024

I travelled by AIR INDIA flight No. AI 349, (Seat No D27) on 30th August 2016 from Shanghai and arriving at New Delhi on 31st August.

During the flight the Air hostess asked me for meals choice . I asked for Veg. meal.
The meal was marked Veg. I had eaten a few spoon of Rice with green peas. I put a spoon full of the served vegetable in my mouth . I vomitted back in the tray realising that it is not vegetable.

I called the Air hostess and asked what is this.

Her reply was 'sorry sir . This is non veg. meal but marked as Veg meal. Today quite a few Non Veg Meals have been marked as Veg Meal'.
I refused her offer of another meal after having vomitted twice.
I am total Vegetarian and was in state of shock of what I have eaten.
During the whole flight I was very upset. I did not eat anything.

How irresponsible is the Staff of AIR India and the Catrer.
Will this happen in Europe or USA.
Whose fault is this .
The staff was aware of the mistake in Lavel marking even then they did not make any effort to check the meals.
Non of the senior members of crew bothered to give any explaination.

While geting off the plane I asked one member of staff that I want to make a complaint. I was directed to a Sikh Officer. I did not ask his name.
I explained the whole incident to him and also told him that I want to make a complaint about the served meal.
He told me that he has noted my complaint and he will take action.
I asked him how I will know that you have taken action against the erring staff and the Caterer .
He scribled my name and mail ID on a piece of paper and assured me that action will be taken . Copy of action taken will be sent to me.

It is about 3 weeks now . I have not heard from AIR INDIA and the officer whether he has forwarded my complaint and what action is being taken.

SK BHALLA