Air India — pathetic service

 
1 Review
Delhi, New Delhi District, Delhi, India
 Rajat333 on Feb 14, 2019
Complaint - I am extremely dissatisfied and disappointed customer. I cancelled my original flight of 10 feb from Delhi - London. I spoke to customer services on 9 feb between 5 - 7 pm and rebooked my same flight for 6 March same time. The agent confirmed the booking and advised that I can pay the money difference by 13 feb. (Peanalty £125 + fair difference £6). But when rang on 13 to make that payment I was told nothing was reserved and advised I had to pay double the amount. Disgraceful service. I attempted to contact and log complaint, called contact centre people passed me around from department to department, and then hung up. Issue is still unresolved as I don’t know where to go.

pathetic service

Complaint Status


[Feb 15, 2019] Air India customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    1%
    Complaints
    1143
    Pending
    0
    Resolved
    15
    phone
    +91 11 2462 4075 [Helpdesk]
    +91 22 2581 8515
    +91 44 6692 1455
    location
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    Air India - pathetic service