Air India — pathetic service
Delhi, New Delhi District, Delhi, India
RaRajat333 on Feb 14, 2019
Complaint - I am extremely dissatisfied and disappointed customer. I cancelled my original flight of 10 feb from Delhi - London. I spoke to customer services on 9 feb between 5 - 7 pm and rebooked my same flight for 6 March same time. The agent confirmed the booking and advised that I can pay the money difference by 13 feb. (Peanalty £125 + fair difference £6). But when rang on 13 to make that payment I was told nothing was reserved and advised I had to pay double the amount. Disgraceful service. I attempted to contact and log complaint, called contact centre people passed me around from department to department, and then hung up. Issue is still unresolved as I don’t know where to go.
[Feb 15, 2019] Air India customer support has been notified about the posted complaint.
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