Air India — pathetic service

Address:

New Delhi, Delhi, 110014

Complaint - I am extremely dissatisfied and disappointed customer. I cancelled my original flight of 10 feb from Delhi - London. I spoke to customer services on 9 feb between 5 - 7 pm and rebooked my same flight for 6 March same time. The agent confirmed the booking and advised that I can pay the money difference by 13 feb. (Peanalty £125 + fair difference £6). But when rang on 13 to make that payment I was told nothing was reserved and advised I had to pay double the amount. Disgraceful service. I attempted to contact and log complaint, called contact centre people passed me around from department to department, and then hung up. Issue is still unresolved as I don’t know where to go.