[Resolved]  Air India — Payment Complete But Did Not Receive the Tickets

I am Sarita. Booked ticket on September 26 from Air India website from Dubai to Delhi for October 15 with passenger name as Sarita Sarita.

I booked tickets for two persons (one is me) from Dubai to Delhi on October 15. I paid AED 1020 for two person tickets. The payment is complete and I received the message also but not any tickets or itinerary or PNR number. I used [protected]@ma.iitr.ac.in email address to book the tickets (as guest booking). After successful payment from Korean credit card the Air India website says:
THERE HAS BEEN AN ERROR WITH YOUR REQUEST.
P_0006 - Payment has been collected. Sorry, we were not able to ticket your booking due to some technical reasons. We shall mail the tickets to you shortly.

I did not receive any email (checked spam folder also multiple times) or message from Air India.

I wonder how Air India has done the transaction without sending a ticket or notification. I would request the tickets as soon as possible or refund.

I hope Air India would send me the tickets soon.

Thank you