Air India — Poor seats poor entertainment systems

Address:	Mumbai City, Maharashtra, 08502
Website:	Www.airindia.in

I travelled by air india 2nd july 2016 flight ai 0144 newark to mumbai. this plane is too old. the seats are stiff and hard. the entertainment systems of most of the seats did not work. when we complained to the air hostess they acknowledged that there is a problem. would really appreciate if the quality is improved else will switch to another carrier for my trips to india.