Air India — poor service on international flight no 102 - jfk to delhi

Address:

New Delhi, Delhi

Dear sir/madam,

I wish to bring your kind attention regarding the seats and entertainment provided in the aircraft on the international flight. I was traveling from jfk to delhi vide flight number 102 seat number 34e on 29th oct-17. The seat was very poor and dirty and the touch screen/tv was not functioning at all.in spite of reporting to the crew no action was initiated. The crew kept on informing that they will attend to it immediately. This was informed to as many as 4 crew members, right at the beginning on boarding at jfk.

I regret and i am appalled to see the callous attitude and hoodwinking of all the crew members.

I agree that air india is not doing well, but it can not afford to deteriorate to such level on international flights.

I sincerely hope prompt action is taken to attend to such complaints and the crew members are advised to be more frank in the problems informed to them.

You will appreciate that promptness to attend the complaints and serve better is essential and important if one has to survive in this competitive market, more so on international flights.

Thanking you

Yours faithfully,
N. N. Iyengar