[Resolved]  Air India — Refund

Hi Sir/Madam, I purchased ticket from Air India on 01Dec2020 with Eticket#[protected] &[protected]. However, ticket cancelled due to travel restrictions amid Covid. On 05Jan21, I made refund request with the Airline. On 24Feb21, I got a message from Airline that the refund has been executed to the credit card used & they asked me to liaise with the bank . Morethan 100 times called on [protected], they don't answer the call. Morethan 50 emails sent, they don't reply. I sent Twitter, they replied that 'the funds has been refunded & asked me to liaise with the bank'. I contacted the bank, but the bank is asking for transaction reference for refund made'. I'm following up with them for refund transaction reference and sent many emails, twitter and made several calls but they don't reply. Until-to-date, I didn't received the refund in my account. The amount is 2, 600 saudi riyal equivalent to 50, 000 indian rupee. This is causing me mental stress. I'm frustrated. I want to lodge a complaint for this merchant.
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Mar 14, 2021
Complaint marked as Resolved 
I got the email from [email protected] [email protected] [email protected] [email protected] confirming the refund has been executed & it will be reflected in bank account within 3-5 days. However, I received the refund within 1day.
Mar 11, 2021

Complaint Status

Air India customer support has been notified about the posted complaint.
Complaint comments  2 CommentsShareTweet


Y2xxq refund case no 0945 4446 dated 8.5.21

i have not yet received any refund for cancellation for above flight by air india
many times talk with customer services dead and and false promises every week since beginning they promising refund withing week

when does week end for air india in month or a year ?

i will appreciate your reply by return and refund as soon as possible as talkiing with customer services is total waste of time and they keep giving ground less excuses and want to get rid of customer for their anwer never had such experiece in many years of my travel with other airlines
please let me know when i will get my refund
Y2XXQ refund waiting for long time

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