Air India — Refund due for past 10 months

Ticket For The Air India Flight AI 638 For Journey Date 12/02/2020 Was Cancelled Before Travelling. It Has Been Over 10 Months But The Refund Has Not Been Made By The Airlines Even After Repeated Requests Via Mails And Call To Customer Care. The Airlines Initially Took Shelter Of Covid Related Instructions Towards Refunds While My Case Relates To Pre-Corona Period Not Even Affected By Any Lockdown Enforced Later And In Fact The Refund Should Logically Have Been Credited Even Before The Pandemic Affected Any Of Air Line Business. At Present, The Airlines Have Now Even Stopped Responding To Mails Or Any Support On Call.