Air India — Refund for failed upi transaction using PhonePe

Address:

Air India Regional Head Office Address: Air India Ltd., Airlines House, 113, Gurudwara Rakabganj Road, New Delhi – 110001

I made booking through air india website for both my onwards and return journey, at payment page i selected PhonePe service and entered my upi id after receiving notification for payment in app, I had done my transanction succesful within seconds but after making payment, waited almost till timer on payment to reflect to Air India website, then after few minutes website got struck and it dint even show failed or error any kind of issue, when I talked to customer care they said i will get confirmation, hours passes i dint receive any kind of confirmational mail, also my internet is stable all the time.