Air India — Refund not received from Air India

So on 22/11/2020 I bought 2 plane tickets from BOM to CCU. Due to the Covid I needed o cancel the trip and asked for the refund. So I canceled the flight and they said they will charge some cancellation fees and return the rest on our Credit Card. But since December 2020 I am still now waiting for the money.

This is insane... Very fustrating. I called them 5 time and promise me they will refund within 30 days . They ask me to send emails here and there. I send atlest 5 emails to them and almost begging them to refund the money but they don´t even give a reply to my emails.

The worst airline I ever saw that doen´t care about their customers at all.

If I don´t receive a reply even after posting here I will take some firm measures against Air India.

I have attached all the emails and proof.
+4 photos
Was this information helpful?
No (0)
Yes (1)
Air India customer support has been notified about the posted complaint.
Jun 22, 2021
Updated by Tirtha Ray
HELOOOOOOO??????? Air India?????

Will you guys reply?
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3159
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information