Air India — Refund of ticket

Address:786012
Website:www.arindia.com

I had booked a ticket from kolkata to dibrugarh on 3rd october. My booking was for 2nd Dec 2015. But i am a student studying in chennai, so my flight on 2nd dec from chennai to kolkata was cancelled due to flooding of the airport due to heavy rains. So i had to go to bangalore and change my flights, in order to do that i had my AIR INDIA flight cancelled from the Bangalore Airport. Its been over 3 weeks, and i have still not received my refund. I have been to the Dibrugarh Airport Air India office but no one has neither helped me nor do they hear my problem. I request you to take appropriate action against them
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Dear
I had a flight booked from Jaipur to Delhi AI 492 on 08 Jan 16 in following names:-
Lt Col Vivek Singh
Prachi Singh
Arnav
Arya
The flight got cancelled due to some reasons & I was told that I would get the the money reimbursement from any airport. I contacted Delhi airport Air India authorities but told that it will be transfered to my account.
Request please refund my money at the earliest in account No 2712, COORPORATION BANK, Gomti Nagar Lucknow.
Request Acknowledge complaint & reply on my mail ID : prachi.singh.[protected]@gmail.com
Regards
Vivek Singh
AFTER GIVING MANY REMINDER TO ECOMMMERCE I AM POSTING MY PROBLEM GIVEN BELOW:

WE PAID TICKET AMOUNT THROUGH AXIS NET BANKING.

OUR TO AND FRO TICKETS FROM CHENNAITOPORTBLAIR & PORT BLAIR TO CHENNAI ON
3/12.2015 & 8/12/2015RESPECTIVELY

CHENNAI TO PORTBLAIR TICKET WASCANCELLED BYAIRINDIA DUE TO BAD WEATHER IN
CHENNAI.BUT PORTBLAIR TO CHENNAITICKET WAS CANCELLED BY AIR INDIA COUNTER
ONAIRPORT BANGLORE BOTH TICKETSARE E-TICKET. SO AIRINDIA COUNTER PERSON
TOLD USBY CANCELLED OUR E-TICKETSAND GIVEN RECEIPT WITH STAMP DULY SIGNED
FOR REFUNDFULL AMOUNT WITHOUTDEDUCTION OF CANCELATION CHARGES. DETAIL OF
TICKETS GIVENBELOW AND COPYOF CANCELATION TICKET BY AIR INDIA COUNTER
BANGALORE RECEIPT IS ATTACHED.

REGARDS

RAJESH KUMAR

[protected]
[protected]@REDIFFMAIL.COM

Dear Madam/Sir,

This is an automated response.

We thankfully acknowledge receipt of your mail and are eager to
resolve your query.Our ECommerce Helpdesk Team will revert
at the earliest.

In case of cancellation/change of bookings please contact our 24x7
Customer Support Center at the numbers mentioned below.

No-show charges would be applied if the booking is not cancelled
One Hour prior to scheduled departure --- for Domestic Bookings
24 hours prior to scheduled departure --- for International Bookings

Customer Support Numbers :

India
Toll Free Number :[protected]from all MTNL/BSNL lines)
and Mobile / landline Numbers of most Private Telecom Operators

USA/Canada
USA Toll Free Number :[protected]
Canada Toll Free Number :[protected]
UK
UK :[protected]Local)
France
Paris :[protected]am to 9pm) (Local)
Germany
Frankfurt :[protected]am to 9pm) (Local)
Australia
Australia Toll Free Number :[protected]
Singapore
Singapore :[protected]Local)
For callers from all foreign locations (International Chargeable Calls)
For callers from any location other than India, the AI Contact Centre can
also be reached through +[protected] and +[protected]. All calls
made to these numbers are chargeable to the callers by their telecom
service provider as per applicable international call rates.

In response to:


Fw: STILL WAITING FOR REFUND FULL AMOUNT OF AIR INDIA TICKET-REG.

Rajesh Kumar
to:
eCommerce
01/18/2016 11:58 AM
Sent by:
[protected]@rediffmail.com
Show Details


REMINDER

LET ME KNOW THE PRESENT STATUS OF REFUND OF FLIGHT NO, AI549 WHICH WAS
SCHEDULED ON 3.12.2015 FROM CHENNAI TO PORTBLAIR AND BACK ON 8.12.2015
FLIGHT NO. AI550. THE DETAIL OF PNR NO./TICKET NO. GIVEN BELOW:

PAYMENT THROUGH NET BANKING :

TICKET NO. JWS1G DATED 27/9/2015
PNR NO. 098-[protected]
PNR NO.098-[protected]
PNR NO.098-[protected]
PNR NO.098-[protected]

REGARDS.

RAJESH KUMAR
[protected]


From: eCommerce
Sent: Fri, 15 Jan 2016 12:18:35
To: "Rajesh Kumar"
Subject: Re: STILL WAITING FOR REFUND FULL AMOUNT OF AIR INDIA TICKET-REG.
Dear Customer,

Thanks for writing to us!
Greetings from AIR INDIA.

We are processing full refund against this transaction.
It will take 3 weeks for the credit to reflect in your account.

Money should be transferred to the same account.

Reagrds
Ecommerce/nn


From: "Rajesh Kumar"
To: "eCommerce "
Date:[protected]:21
Subject: Re: STILL WAITING FOR REFUND FULL AMOUNT OF AIR INDIA
TICKET-REG.
Sent by: [protected]@rediffmail.com


REMINDER-III

PLEASE REFUND FULL AMOUNT BECAUSE I HAVE TO SUBMIT IN GOVT. ACCOUNT AGAINST
LTC TOUR. PLEASE DO NEEDFUL OTHERWISE GIVE SUGGESTION HOW TO SOLVE. I AM
UNDER PANEL INTERSET OF GOVT. MONEY.

REGARDS

RAJESH KUMAR

[protected]


From: eCommerce
Sent: Fri, 01 Jan 2016 20:21:27
To: [protected]@rediffmail.com
Subject: Re: STILL WAITING FOR REFUND FULL AMOUNT OF AIR INDIA TICKET-REG.

Dear Madam/Sir,

This is an automated response.

We thankfully acknowledge receipt of your mail and are eager to
resolve your query.Our ECommerce Helpdesk Team will revert
at the earliest.

In case of cancellation/change of bookings please contact our 24x7
Customer Support Center at the numbers mentioned below.

No-show charges would be applied if the booking is not cancelled
One Hour prior to scheduled departure --- for Domestic Bookings
24 hours prior to scheduled departure --- for International Bookings

Customer Support Numbers :

India
Toll Free Number :[protected]from all MTNL/BSNL lines)
and Mobile / landline Numbers of most Private Telecom Operators

USA/Canada
USA Toll Free Number :[protected]
Canada Toll Free Number :[protected]
UK
UK :[protected]Local)
France
Paris :[protected]am to 9pm) (Local)
Germany
Frankfurt :[protected]am to 9pm) (Local)
Australia
Australia Toll Free Number :[protected]
Singapore
Singapore :[protected]Local)
For callers from all foreign locations (International Chargeable Calls)
For callers from any location other than India, the AI Contact Centre can
also be reached through +[protected] and +[protected]. All calls
made to these numbers are chargeable to the callers by their telecom
service provider as per applicable international call rates.

In response to:


Fw: STILL WAITING FOR REFUND FULL AMOUNT OF AIR INDIA TICKET-REG.
Rajesh Kumar
to:
eCommerce
01/01/2016
08:22 PM
Sent by:
[protected]@rediffmail.com
Show
Details


REMINDER-II


From: eCommerce [protected]@airindia.in
Sent: Thu, 31 Dec 2015 15:35:41 +0530
To: [protected]@rediffmail.com
Subject: Re: STILL WAITING FOR REFUND FULL AMOUNT OF AIR INDIA TICKET-REG.


Dear Madam/Sir,

This is an automated response.

We thankfully acknowledge receipt of your mail and are eager to
resolve your query.Our ECommerce Helpdesk Team will revert
at the earliest.

In case of cancellation/change of bookings please contact our 24x7
Customer Support Center at the numbers mentioned below.

No-show charges would be applied if the booking is not cancelled
One Hour prior to scheduled departure --- for Domestic Bookings
24 hours prior to scheduled departure --- for International Bookings

Customer Support Numbers :

India
Toll Free Number :[protected]from all MTNL/BSNL lines)
and Mobile / landline Numbers of most Private Telecom Operators

USA/Canada
USA Toll Free Number :[protected]
Canada Toll Free Number :[protected]
UK
UK :[protected]Local)
France
Paris :[protected]am to 9pm) (Local)
Germany
Frankfurt :[protected]am to 9pm) (Local)
Australia
Australia Toll Free Number :[protected]
Singapore
Singapore :[protected]Local)
For callers from all foreign locations (International Chargeable Calls)
For callers from any location other than India, the AI Contact Centre can
also be reached through +[protected] and +[protected]. All calls
made to these numbers are chargeable to the callers by their telecom
service provider as per applicable international call rates.

In response to:


STILL WAITING FOR REFUND FULL AMOUNT OF AIR INDIA TICKET-REG.

Rajesh Kumar
to:
[protected]@airindia.in, [protected]@airindia.in
12/31/2015 03:33 PM
Sent by:
[protected]@rediffmail.com
Show Details


REMINDER-1

STILL WAITING FOR REFUND.

OUR TO AND FRO TICKETS FROM CHENNAITOPORTBLAIR & PORT BLAIR TO CHENNAI ON
3/12.2015 & 8/12/2015RESPECTIVELY

CHENNAI TO PORTBLAIR TICKET WASCANCELLED BYAIRINDIA DUE TO BAD WEATHER IN
CHENNAI.BUT PORTBLAIR TO CHENNAITICKET WAS CANCELLED BY AIR INDIA COUNTER
ONAIRPORT BANGLORE BOTH TICKETSARE E-TICKET. SO AIRINDIA COUNTER PERSON
TOLD USBY CANCELLED OUR E-TICKETSAND GIVEN RECEIPT WITH STAMP DULY SIGNED
FOR REFUNDFULL AMOUNT WITHOUTDEDUCTION OF CANCELATION CHARGES. DETAIL OF
TICKETS GIVENBELOW AND COPYOF CANCELATION TICKET BY AIR INDIA COUNTER
BANGALORE RECEIPT IS ATTACHED.

REGARDS

RAJESH KUMAR

[protected]


From: "Rajesh Kumar"[protected]@rediffmail.com
Sent: Tue, 15 Dec 2015 21:48:37 +0530
To: "Devki Nandar "[protected]@gmail.com
Subject: Fw: REFUND FULL AMOUNT OF AIR INDIA TICKET-REG.


From: eCommerce [protected]@airindia.in
Sent: Sat, 12 Dec 2015 11:36:40 +0530
To: "Rajesh Kumar" [protected]@rediffmail.com
Subject: Re: REFUND FULL AMOUNT OF AIR INDIA TICKET-REG.


Dear Customer,

Thanks for writing to us!

We thankfully acknowledge the receiptof your mail and apologize for the
delay in responding to the mail. Weregret the inconvenience caused to you.
We are processing refund against cancelledticket. Kindly check your same
card account with in 3 weeks for the credit.
Assuring you of our best services atall times.

Regards,
E-Commerce/ST
AIR INDIA


From: "Rajesh Kumar"
To: "[protected]@airindia.in",
"[protected]@airindia.in"
Date:[protected]:57
Subject: REFUND FULLAMOUNT OF AIR INDIA TICKET-REG.
Sent by: [protected]@rediffmail.com


OUR TO AND FRO TICKETS FROM CHENNAITOPORTBLAIR & PORT BLAIR TO CHENNAI ON
3/12.2015 & 8/12/2015RESPECTIVELY

CHENNAI TO PORTBLAIR TICKET WASCANCELLED BYAIRINDIA DUE TO BAD WEATHER IN
CHENNAI.BUT PORTBLAIR TO CHENNAITICKET WAS CANCELLED BY AIR INDIA COUNTER
ONAIRPORT BANGLORE BOTH TICKETSARE E-TICKET. SO AIRINDIA COUNTER PERSON
TOLD USBY CANCELLED OUR E-TICKETSAND GIVEN RECEIPT WITH STAMP DULY SIGNED
FOR REFUNDFULL AMOUNT WITHOUTDEDUCTION OF CANCELATION CHARGES. DETAIL OF
TICKETS GIVENBELOW AND COPYOF CANCELATION TICKET BY AIR INDIA COUNTER
BANGALORE RECEIPT IS ATTACHED.

REGARDS

RAJESH KUMAR

[protected]

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