[Resolved]  Air India — Refund pending after cancellation

I booked a ticket from Chennai to Singapore but was not able to travel due to lockdown restrictions imposed by govt. of India. I have sent so many emails and made calls to the call centre in the last 7 months but still, there has been no progress. Even DCGA has issued a notice for all the carriers to issue a refund but the national carrier has shown nothing but disappointment in its customer service.

Booking reference no (PNR): JENPP (AI)
TICKET NO.(S) 098-[protected]
Web Reference: AIBE57175764