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Booked a flight on the air India website. After deducting money the website gave an error without providing me a ticket. Now I don't have a ticket and the money has not been refunded either and it's been more than 24h. Customer service says email [protected]@airindia.in who doesn't respond to any emails.
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I have booked a ticket on Air India using the online booking service on the 6th of February 2019. I had finalised my booking and proceeded to make payment. Payment had gone from my account but session timed out. I immediately called the air India call center to notify and find out what had happened. They advised me to send an email to e-commerce to ask for a refund as they booking was cancelled. I have called my bank and they have confirmed that the funds have been banked by air India. How can this be a failed transition if the funds have gone through from my account. I need to make a booking urgently and still no response. Very disappointed.