Air India — Regarding refund of cancellation of air ticket for medical emergency

Address:

08820

Dear team,

My dad has a medical emergency on 14.09.2016 and had a surgery in jfk and produced all the medical documents and even then air line charged the cancellation fee which is very sad part. Air india should consider the emergency situations of a customer. I'm raising my concern under humanity grounds.
Could you please let me know what is the procedure to get the refund.

Kindly guide us how to proceed.
Thanks for the consideration

Thank you!
Suma.