Air India — service

Address:Surat, Gujarat, 395002

Our pnr no yp60h flight from bhuvneshwar to delhi was cancelled
We were send to mumbai vide new tkts and pnr no yp60h

When we reached mumbai we were told that our flight from mumbai to surat is cancelled. We were given boarding pass no 3/6/2/5/4/7

We had a seniour citizen with us and also he was heart patient.

We faced lot of difficulty in reaching surat.
No alternate means / food / residential facility / cancelletion tkt money was given to us
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Dear sir, i received a call letter by employee of air india as he said.
is it real or fake? i have attached employee id and call letter, is it real or fake?

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