Air India — staff

Address:Kolkata, West Bengal
Website:Airindia

I am a physically disabled woman. I was to travel with my daughter and husband in ai 764 (Delhi - kolkata) on 16 jan 2018. My husband had meningitis during his childhood so he is slow. I reached the ai delhi counter before 1 hour prior to the flight. The female manager sitting there told us that the flight was closed n our tickets have to be cancelled and i will have to buy fresh tickets. After a lot of request, she told me that two o[censored]s could travel. One of the ground staff was helping me with the luggage n same female manager warned him to not to do so. I told her about my husband's condition but still she did not allow him to join us on the flight. I wonder what was the reason that she did this with us. I saw many co-passengers reporting after me.
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3150
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information