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Yes I am also facing the same Issue, I am trying to reschedule my flight. My call is being forwarded always to the ticketing department & those executive are not responding well & they are lack of knowledge/company protocols. After providing all the required documents also they are not rescheduling my flight and most annoying part is they are keeping on hold for more than an hour and till now I spent more than 6-7hrs from past 4 days to answer my call (not even for solution).
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