Air India — Unethical behavior

Address:

08820

My wife traveled on Air India Flight AI144 from Newark to Ahmedabad on 1st November 2016, her FF No is AI[protected] and Ticket No. 098-[protected]. I booked ticket on you air india site directly. When she board flight, her allocated seat TV was not working, she said to crew member, they said that this is high tech technology and you are not able to operate. His behavior is very rude. He didn't take pain to check the TV. When another crew member came. She asked him to look the TV. He said that remote button OK is not working. So you have to be without TV.

Your crew member are not able to talk in polite way, why they are working on customer services. They should be off board.

She is so much hurt by your crew member rude behavior, now my wife don't want to travel with Air India Flight, her return flight is booked with AI 171 for 30th Jan 2017.

Please drop me mail for cancellation procedure and charges. EdMy mail ID is [protected]@gmail.com.

Regards,

Kamal Kiri