United Airlines have been keeping me stranded on my flight credits from past year. On multiple request they have extended the date for using credit but are not allowing me to use those.
I had a flight from BOM-SFO on 11/17/2021 which costed me INR 64844 which is around $787 today (~$840 last year). Due to travel ban in effect, there were issues and I wasnt able to travel and as per the policy o[censored]nited, I recieved my credits to be used on United Airlines.
Being a resident in California, I tried using these credits to fly with United Airlines within USA and they did not allow me with the rule "The Credit is from the international fare and needs to be used between the same destinations. If I use it for national destinations in USA the value will be lowered by $300 as some random fee." This conversation happened in May 2022.
Now when I plan to travel between BOM and SFO where I see the fare pricing INR 68, 883 and also $986 and when I try to use my credits, I am unable to use it. Additionally when spoken with customer care today, they say "The fare you see online is for the new purchase fare. If you want to use the existing united credits, you have to buy ticket at different fare which is now INR 300, 000+ or $4879+" This was very unreasonable service and a kind of fraud.
With inflation technically my invested credit should double the value but the United Airlines are diminishing it to 10% and not allowing me any how to use my full value of travel credit. Despite of having eligible credit refund policy in place. Was this information helpful? | 
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