Air India — unprofessional and misbehaving conduct by air india
SaSanjivroy29 on Dec 29, 2017
I am to travel by flight no. Ai 410 from patna to delhi which is delayed and allegedly diverted but we are waiting here on in the departure lounge without any feedback by airlines. All other airlines staff present here and are briefing their respective passengers about latest status and also refreshments and water are provided to all of them except passengers of air india. Flight delayed by more than five to six hours but all through this no one from air india came to departure lounge to update the passengers who are apparently in panic and worried. Tried to contact air india over telephone and i am informed that flight landing which is untrue. Now about refreshment and water they outrightly refused over phone. Then all of a sudden few staff came and started boarding for ai 408. On being asked about ai 410 they rudely refused to say anything leave aside that they could have said they did not have any idea. Their conduct is totally unbecoming and cruelly unprofessional i say. Right before them all staff of other airlines are so caring and attentive to their passengers but air india staff are so rude and shameful in their response. I strongly lodge my protest with air india and i will go further with my complain fir the reason that despite my repeated request they outrightly refused to brief about the information they should have shared with passengers. Then how do they think that passengers will be waiting so long without being offered anything to eat. Even no water is provided to us. Are rules for air india different from other airlines. My complain is for taking action against rude staff and their totally bad conduct.
[Dec 29, 2017] Air India customer support has been notified about the posted complaint.
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