Air India — unprofessional and misbehaving conduct by air india

2 Reviews
 Sanjivroy29 on Dec 29, 2017
I am to travel by flight no. Ai 410 from patna to delhi which is delayed and allegedly diverted but we are waiting here on in the departure lounge without any feedback by airlines. All other airlines staff present here and are briefing their respective passengers about latest status and also refreshments and water are provided to all of them except passengers of air india. Flight delayed by more than five to six hours but all through this no one from air india came to departure lounge to update the passengers who are apparently in panic and worried. Tried to contact air india over telephone and i am informed that flight landing which is untrue. Now about refreshment and water they outrightly refused over phone. Then all of a sudden few staff came and started boarding for ai 408. On being asked about ai 410 they rudely refused to say anything leave aside that they could have said they did not have any idea. Their conduct is totally unbecoming and cruelly unprofessional i say. Right before them all staff of other airlines are so caring and attentive to their passengers but air india staff are so rude and shameful in their response. I strongly lodge my protest with air india and i will go further with my complain fir the reason that despite my repeated request they outrightly refused to brief about the information they should have shared with passengers. Then how do they think that passengers will be waiting so long without being offered anything to eat. Even no water is provided to us. Are rules for air india different from other airlines. My complain is for taking action against rude staff and their totally bad conduct.

Complaint Status

[Dec 29, 2017] Air India customer support has been notified about the posted complaint.
Updated by Sanjivroy29, Dec 29, 2017
Flight time shown as 1245 but it's around 1800 hrs..but nobody from Air India cared to attend to overdelated and troubled passengers at Patna Airport. I strongly lodge the manner of airlines staff who are behaving so bad. On being asked they just ignore rudely to reply and which is just shameful.
Updated by Sanjivroy29, Dec 29, 2017
I requested CISF staff and they conveyed the message to airlines staff but nobody came to attend to the passengers getting delayed.
Updated by Sanjivroy29, Dec 29, 2017
This is just ridiculous how air India behaving so opposite to other airlines who are throughout so supportive and caring to their passengers. Is air India immune to professional ethics.
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My impoort detail is
my shipmant dispach FROM SHANGHAI to BOM
flight number AI349/29.DEC
AIRWAY BILL NO[protected]
plz shift erely to BKC

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