| Address: | 380015 | | Website: | www.airindia.in |
Pnr: kyqzu9, for 11.06.2018 flt ai 982 amd-maa
I was reported at amd airport well in advance with web-checked in for my travel to chennai by ai 982 departing at 06:50, arr at maa 09:10.
Reported at counter to change my seat from 24d to 3d and got the boarding pass re-issued. The sequesnce of my boarding is recorded well in advance.
I was waiting and got in to some urgent office work.
Suddenly i realised that the time of boarding was getting closure, tried checking up the status of boarding.
I was informed that the gate is closed and the aero bridge was being pulled back.
Extreamly shocking and requested the staff to help me in getting boarded.
They half hearted made an attempt to contact the pilot, who denied to allow the aero bridge to be pulled and made me in.
The approach of the staff availbe had never been coustomer friendly.
Got a free advise from them to go out and try at domestic terminal for an alternate flt to chennai.
Finally, the least i expect from the staff and air line is an announcement to alert me which could have helped me in not missing a most impartant meeting i got scheduled at chennai.
Request for refund from the airline and councel the staff to be more coustomer friendly like any another airlines.
Regards
Pemmaraju v rao Was this information helpful? | 
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