Air Tel — overbilling of 6, 00, 000 for month of july -august

Address:

560010

Ref: Relationship No. [protected]

Airtel Mobile No. [protected]

Bill for the period 17/07/2017 to 16/08/2017

Plan Name: myplan new 1599-corp.

Complaint relating to the above referred bill for Rs. 600569.06

User: M. Lakshmichand Jain.

At the first outset I would like to bring to your serous attention that I do not understand how the billing is generated. For the past few months the same kind of bills/invoice are received and after our insisting and communication you change your bill as per plan.

I will be out of country on several occasions and even during the above period I had opted for international roaming @ Rs. 2999 for 10 days twice activated and the same is mentioned and charged accordingly. Your bill also discloses international roaming and internet mb 2002.09 and charged the bill at Rs. 600569.06 which is improper billing/invoicing or intentionally billed and playing fool with the customer.

On the previous occasion also you had charged me in the same manner and we were forced to communicate with you and get the revised correct bill. You want to have this a regular practice and pout your customers for inconvenience which is not fair for a company of your reputation.

You are hereby directed to with draw the above referred bill/invoice and to provide with us the regular correct bill/invoice immediately to arrange for the payment. In the mean while please also note that no disconnection of the instrument under any circumstances as the instrument is linked to all my bank accounts, income tax, GST and other government and departmental services. No harm should place to a genuine user of your company services for no fault of him as he is protected under the principles of natural justice and equity, which please note.

In spite of this if you were to disconnect you will be doing so at your cost and risk and we will be forced to initiate the required civil and criminal proceedings against you at your cost and risk against your illegal, unlawful act and also for the other damages, loss etc., that I may suffer against your malafide act and inconvenience caused.

I hope that you will do the needful with immediate effect and will not allow for unwanted incidence to take place against your goodwill of your company.

With regards

M L Jain
+91-[protected] Land line +[protected]