Airasia — Flight ticket amount refund

I have booked a flight from pune to jaipur on 19 april 2020 through airasia which was for the date 04/05/2020 which should be cancelled due to covid-19 but after going to the bookings section on air asia official website it is showing that the flight has flown and whenever i am trying to connect to the customer care for the refund it always shows the waiting time more that 2 hours.